Q:
What materials are your products made of?
Our products are primarily made of high-quality brass, stainless steel, and food-grade plastic components, ensuring durability, corrosion resistance, and safety for commercial and residential use.
Q:
Do your products meet international quality standards?
Yes. All products undergo 100% leak and pressure testing before shipment, and meet standards such as ISO 9001, CE, and UPC (upon request).
Q:
Do you offer OEM or customized services?
Yes, we provide OEM/ODM services, including logo engraving, packaging customization, and design modifications based on customer requirements.
Q:
What is your warranty policy?
We offer a one-year quality warranty. During this period, any quality issues caused by non-human damage can be addressed with free replacements or parts.
Q:
What is the typical delivery time?
For standard products, lead time is usually 20-25 days after confirming the order. For OEM orders, it may vary depending on customization requirements.
Q:
Are spare parts available?
Yes. We offer long-term spare parts supply to ensure easy maintenance and after-sales service.